Good communication is not only the prerequisite of good atmosphere but also of effective work, whenever humans are involved. Thus the skills of being able to speak with confidence, clearly and plainly, listen actively and motivate or influence others are essential but cannot be taken for granted. We are not born with it but learn it throughout our entire life.
OUR COURSE DEVELOPS FUNDAMENTAL COMMUNICATION SKILLS that enable participants to be understood by communicating effectively, clearly and convincingly, yet with the acceptance and approval of the other party; and also to understand others by actively listening to them.
BEYOND TEACHING THE PRINCIPLES AND BASICS OF COMMUNICATION, the program also aims at increasing self-knowledge in regards to communication strengths and weaknesses. It reveals room for further personal development and then it provides participants with individualized support. The course inherently reinforces participants’ self-confidence and self-esteem in the use of various communication channels, may it be face-to-face, e-mail or phone communications. As a result participants will be able to express themselves better and will be able to create or reach more win-win communication situation.
By the end of the program participants will be able to communicate more effectively by expressing their thoughts in a clear and lucid style so that the other party would listen and understand them and also be able to use active listening skills to understand their partners.
Potential follow-up courses
- Assertive Communication
- Insights Discovery Personal Effectiveness
- Effective Conflict Resolution
- EQ – Emotional Intelligence
"In 2008 in cooperation with Develor, we have designed and carried out a training program targeting the managers of our buying department. The program was aiming at development of the interpersonal effectiveness and negotiation skills of the managers. The concept of the Insights development system enabled us to focus effectively on our pragmatic training activities supporting and developing skills and abilities of the participants while respecting and reacting on their personal characteristics. Professional pro-client orientation and qualified trainer having the expertise from FMCG sector were the next attributes that lead to our satisfaction and success of the training program. Thank you and we are looking forward to our coming cooperation."Lucia Spinerova, HR Manager - COOP Jednota Slovensko
"We have been working with DEVELOR since 2013 in development of communication skills and collaboration within our teams, using Insights Discovery methodology. We can appreciate flexibility and availability of DEVELOR’s trainers and consultant throughout our collaboration. Thank to that, they have always managed to secure our specific needs through adjusted formats and content of the trainings, while keeping standard of quality across all departments involved in the development programs. Of course, we greatly value especially the Insights Discovery methodology, which is represented by DEVELOR’s international network. It’s a perfect tool for self-discovery and improvement of collaboration. In connection with good trainer this brings high added value to our company. We are glad to recommend working with DEVELOR."Johanna Mezővári, HR Manager - UPC
“…With the present reference I would like to express our satisfaction with our cooperation with Develor Bulgaria. Our contacts with the company began in 2010 when Merck Bulgaria hired consulting company, Develor for conducting different training programs for employees’ development in sales, communication and relationships with clients. Training programs were continued during 2011… As a result of the program my team substantially changed their work approach and way of communication with their colleagues from other departments. They started achieving their goals more easily and finding the shortest way to clarify work cases. The training contributed also for the significant change in the team itself – communication is clear and concrete, team spirit is visible and there is initiative for taking responsibilities…”Stela Petrova, Financial and Administrative Manager - Merck
"...In the fall of 2009 the people turnover reached 25% within a half a year, also several key people had left the company, this has caused significant problems for us. This situation had almost affected the operability of the company. At this point we made a decision to start a Talent management and Key Employee Retention program. The project started out with workshops and consulting work involving the full management... I considered the measurability and return of the program to be very important. We set concrete objectives at the very beginning and we measured the extent of their achievement. We expected Develor to make significant changes in the KPI's we set. They were to bring down the volume of people turnover, which was 25 % in the second half of 2009 to below 10%, and to improve the internal Employee satisfaction index that was on 48%. The results of projects showed very fast. In the first half of 2010 the people turnover became 5%, and at the Employee satisfaction survey we moved up to the first place from the very last on an international level with a 76 % result. All this happened within a half year after the launching of the project. Based on these tangible results we continued the collaboration which still in live."István Katus, Alcoa - CFO, Director, European Financial Services & Finance Hungary
"Develor has prepared for our retail people a complex development program. This program included Insights typology, customer orientation, sales skills and trainings for managers. We appreciate mainly the professional approach of the trainers who can attract the audience very naturally. Each training was prepared according to needs assessment of the group and according to the feedback from the previous trainings. The theory and practice in the training was well balanced, it wasn’t trainer’s monologue but very riveting and interactive dialogue with the participants. Basic knowledge and skills were practiced in case studies. Preparation, realization and also evaluation of each training was on high level. We are satisfied with communication and flexibility of cooperation with Develor."Zuzana Vasáková, Team Head of Sales Network Training - Bawag Bank
"At the beginning of 2011 the already running leadership developmental program has come to a new station. By top managerial expectation and HR plans, the continuation of the training program could only be carried on if it was based on a thorough and professional diagnostics. It was the middle management of the company that was at the focal point of this diagnostics and training program: Assistant Manager, Manager and Senior Managers, in total 53 people. According to the diagnostic results and of the individual consultations, we have experienced professional implementation in both quality and quantity from the consultants of Develor. Our special needs and requests were incorporated into the processes, and it is safe to state that we received meaningful, useful and tangible information. The consultants from Develor have been customer oriented, flexible, and have maximally taken into account our requirements and expectation throughout developing the questionnaires, in the delivery phase and in the evaluation as well."István Látos, Director - Denso