Everyone encounters numerous conflict situations in the course of his work and in his social relationships. These conflicts can either adversely affect relationships or they can be used to clear up a situation. The way we resolve them, will significantly influence the approach of the involved parties to any future co-operations.
CONFLICTS MAY HAVE POSITIVE EFFECTS, TOO; however, unless appropriately managed, they may result in serious consequences, which ruin staff relationships, creativity and productivity, and even waste financial resources.
THROUGH THIS TRAINING PROGRAM, THE PARTICIPANTS WILL UNDERSTAND the nature of conflicts, and will learn how to assess their conflicts, the impacts of those on themselves and their performance, and will also find out how to make conflict outcomes constructive. They are familiarised with the development, components and the customary flow of conflicts, as well as the potential and expedient conflict resolution styles, and the way to apply them.
THE COURSE WILL DELIVER A NUMBER OF TOOLS, techniques and theories of conflict management, which the participants can acquire through hands-on situations. This turns conflict management into an efficient tool that facilitates satisfaction and profitability.
By the end of the program participants will be able to recognize the reasons of conflicts and choose the right style together with assertiveness, and they will reach the best possible solution.
Potential follow-up courses
- Assertive Communication
- Managerial Communication
- Insights Personal Effectiveness
“After conducting preliminary consultations with Develor, we have come up with an appropriate form of an individual event with our team in the beginning of 2012 which aimed at dissolving different problems of people with various responsibilities, biases and characters. Although part of the participants being sceptic, Develor performed excellently:
- [they] managed to engage and keep the attention and to motivate even the most sceptic ones;
- [they] managed to explain in a comprehensive manner the main specifics of different people, which (sic.) helps everyone not only for good orienteering, but also for good communication with people;
- [they] managed to give details and provide depth in understanding individual peculiarities of key members of the team which was priceless. A proof for [their] professionalism is not only the general positive attitude of the participants, but also the facts that numerous conclusions were made which, I strongly believe, are useful for our structure.”Constantine Shalamanov, Executive Director - Lavena
"...We are impressed by the ability of Develor Bulgaria to prepare the trainings and the leading trainers, so as to adapt and cope with diverse group of participants. We admit the benefits of pre-investment of time by consultants from Develor in meetings with participants at different levels within the organization. The leading trainers managed to adapt the theoretical models to the daily work of the participants, using examples and exercises based on real situations... Develor Bulgaria impressed with its capacity to assist in organizational administrative implementation and reporting of activities financed under EU programs."Peter Ganchev, Head of Training - Adecco
"...My first experience with Develor was during organization of a company event for Schneider Electric with the main idea to support the team cohesion. Based on the needs assessment of our company and our expectations Develor proposed Insights - the personal colourful typology. It had been prepared to exactly suit our needs content-, organization- and language wise (because of participating foreigners), taking into consideration the number of participants and the location of the event. The Insights training was led by trainers Kinga Novotná, Milan Zekucia, Martina Georgievová, Vladimír Rýpal and Dana Nemčická, who managed to grab the attention of the participants and inspire them to understand better both themselves and their colleagues. After the company event I had received positive feedback not only from our employees but from our management as well. Develor also proposed the second part of the event - the outdoor activity which was also realized on a very professional level. After the first positive experience I have approached Develor to prepare the Presentation skills training for selected employees, who present in front of the external customers. The training was delivered by Martina Georgievová, who can connect the theory and practice in an attractive manner. I value her professionalism and time during the training preparation, of course the delivery itself and her immediate feedback to the participants during practice. The evaluation received from the participants assured me that in case we need to develop our employees in the future I will gladly approach Develor with confidence."Ing. Monika Kraváriková, HR Director - Schneider Electric
„Our company employs approximately 100 people. Besides operating two foundries we are active in trading metal as well. DEVELOR, this year (2009), carried out the Leadership Academy program for our managers and a Sales skills training for our sales managers. Both programs were based on the training needs analysis and were tailor-made to our circumstances and environment. One part of the education was financed from the National project XI. /EU funding/, in part thanks to the professional guidance by DEVELOR. Evaluation of the interactive trainings by the participants was above expectations. Participants also highly evaluated the quality and professional skills of the trainer that were often used in real life examples, simulations or exercises."Kristína Lang, HR Director - Medeko Cast
“We have been cooperating with Develor in various areas of development over an extended period of time, be it the standard regular trainings for new hires , tailor-made development program for supervisors and trainers of our customer service center or the Insights program series adjusted to meet the specific needs of our wholesale account managers. I appreciate flexibility of the whole team when delivering consulting and training services but mainly the trainer’s experience from the real business world. The company is not afraid of entering new areas of development and is well adaptable towards conditions at the customer’s company. And last but not least… it is clear the training preparation is not just work but also fun for the trainers.”Barbora Krišková, Senior training and Development specialist - Slovak Telekom
“We started to cooperate with the Develor company in April 2010, when we selected it from among several companies, which we addressed with the aim to increase the service level of our contact centre operators. We decided to choose their services based on a comprehensive approach proposed by them, which exceeded our original expectations and professionally reacted to our needs. Within the carried out development program, there were efficiently combined several approaches, e.g. in determination of the initial situation – an analysis of recordings of the contact centre, in the proper implementation of the program – a practically oriented training, mystery calling, individual coaching of operators and an application workshop as a supportive tool for introduction of new procedures in the practice. Develor subsequently formulated practical measures of a systematic character, which reflected the identified needs – from application of the legislation in force to adjustment of standards for operators and elaboration of the contact centre's methodology of work, which we applied in practice. The trainers and consultants were professionals, who helped us implement the proposed solution thanks to their committed and professional approach. Since we originally expected only the mere training, their commitment highly exceeded our expectations. Based on this experience and positive reactions of employees we have decided to cooperate with the Develor company in development of employees also in future."Kristián Fodor, Director of Marketing and Communication Division - Wüstenrot Poistovna