What could that plus be that is necessary for outstanding performance, yet it has not been taught at the university? Our Emotional Intelligence training is about this invisible power without which even the brightest minds are doomed to failure. Only those can be successful in human communities who are able to understand others, their situation and motivations, and are able to relate, communicate, or even lead based on this knowledge.
NOWADAYS ONE NEEDS MORE THAN EXCELLENT KNOWLEDGE of a field for results at the workplace. The ability of turning knowledge into performance in a community is a determining factor. Personality cannot be torn into two parts. Intellect and emotions display a very tight relationship, and none of them is dispensable for success at a workplace. However, in many cases we think we are making rational decisions, after all this is what we have learned at school. In most cases, behind our decisions there are emotions almost every time, even behind decisions that seem to be rational at first glimpse.
AFTER A SHORT THEORETICAL STUDY at the training we will examine the relation of emotions and performance, and based on appropriate self knowledge, we will establish the bases for self confidence and proper ways of relationships with colleagues. We will learn ways to effectively handle our own emotions, get acquainted with levels of empathy, and how to influence the emotions and performance of our colleagues.
By the end of the program participants will be able to recognize and handle their own and other people’s emotions, increase their influence and communication efficiency and nurture both their private and work relationships.
Potential follow-up courses
- Motivation 3.0 – The inner strength
- Work-Life Balance
- Insights Personal Effectiveness
- Assertive Communication
"A comprehensive development program of the company Develor Slovakia for the call centre operators had a positive impact on increasing the quality of the provided services and markedly strengthened the selling skills of our operators. The trainings tailored to the needs of our operators reflected concrete experience of trainers of the company Develor Slovakia in the insurance business and the telephone sales and services. We will gladly use their training and coaching services in future, as well."Žaneta Križanová, Director of the Allianz Direct Department - Allianz
"...In the fall of 2009 the people turnover reached 25% within a half a year, also several key people had left the company, this has caused significant problems for us. This situation had almost affected the operability of the company. At this point we made a decision to start a Talent management and Key Employee Retention program. The project started out with workshops and consulting work involving the full management... I considered the measurability and return of the program to be very important. We set concrete objectives at the very beginning and we measured the extent of their achievement. We expected Develor to make significant changes in the KPI's we set. They were to bring down the volume of people turnover, which was 25 % in the second half of 2009 to below 10%, and to improve the internal Employee satisfaction index that was on 48%. The results of projects showed very fast. In the first half of 2010 the people turnover became 5%, and at the Employee satisfaction survey we moved up to the first place from the very last on an international level with a 76 % result. All this happened within a half year after the launching of the project. Based on these tangible results we continued the collaboration which still in live."István Katus, Alcoa - CFO, Director, European Financial Services & Finance Hungary
"...We are impressed by the ability of Develor Bulgaria to prepare the trainings and the leading trainers, so as to adapt and cope with diverse group of participants. We admit the benefits of pre-investment of time by consultants from Develor in meetings with participants at different levels within the organization. The leading trainers managed to adapt the theoretical models to the daily work of the participants, using examples and exercises based on real situations... Develor Bulgaria impressed with its capacity to assist in organizational administrative implementation and reporting of activities financed under EU programs."Peter Ganchev, Head of Training - Adecco
"On the basis of our now two-year long relationship with Develor, I would describe the company using the following two attributes: professionalism and partnership. Professionalism: well-prepared and credible trainers offering excellent support in arranging various events. Partnership: Joint cooperation in specifying the necessary steps to be taken."Barnabás Kovács, Regional Head of Sales - Wrigley
"We have started to cooperate with Develor back in 2005. We appreciate their personal approach, willingness and flexibility in organisation of trainings, professionalism and high commitment of trainers, who prepare their trainings based on needs of our company and employees and incorporate practical experience in the contents of trainings. The implemented trainings included for example the Sales skills of the sales team and customer service, Presentation skills, Time Management and from 2009 Leadership skills trainings together with the Insights personality typology. Since 2005 Develor has also been developing managerial skills of our shop managers and helping us successfully implement our internal system of trainings of shop assistants in the sales skills (Train The Trainer). It is a pleasure for us to cooperate with Develor in development of our employees and we are looking forward to their future trainings."Klára Zajacová, HR Manager - Adidas
"Develor has carried out a training Finances for Non-financial Managers for our company. The training was based on everyday situations that our employees are coping with. It was focused on active practice using business simulation, where the participants could develop and practice the acquired theoretical knowledge and skills. I highly appreciate that the theory and practice was well balanced. The performance of the trainer on the trainings mirrored his long time real life experience. This enabled him via a number of examples from practice to explain the presented issues more effectively. I highly appreciate the professional, flexible and quick work and approach of Develor that was supported by a deep understanding of the SkyEurope Airlines needs."Ladislav Matasovic, Learning & Development Manager - SkyEurope Airlines