The program for development and cohesion of the management team is based on a model of 5 team dysfunctions, created by Patrick Lencioni. The quality of team cooperation is influenced by different factors such as level of motivation of individual team members, amount of trust among colleagues, clearly defined goals, common key message, lack of resources, insufficient communication among team members, etc. In most cases faulty team operation seriously endangers team effectiveness regardless of how the company processes or tools are designed.
THE TRAINING IS DESIGNED to strengthen the team spirit and improve the team cooperation so that the team members can fully concentrate on achieving common goals of the company and actively support each other in this effort.
IN THE PREPARATION PHASE we define the expectations in cooperation with the CEO, conduct the diagnostics of the current situation and gain the motivation of the management team members for the program.
TRAINING OUTPUTS: during the training the team defines their rules how to solve interpersonal conflicts (Conflict resolution protocol), that will help to set the expected behavior in conflict situations. Integral part of the training is an activity called “Hot chair”, where every manager receives feedback on how their mutual cooperation works from each team member. The outcomes are then processed in written and serve as a basis for further work with the team.
IN THE SUPPORT PHASE we check and review the understanding and accepting the concept, we focus on revision of action plan with CEO, cross-department mediation and implementation diagnostics.
By the end of the program participants will be able to find unique solution for their own team how to improve quality of team cooperation and how the individuals can contribute in the process.
Potential follow-up courses
- Insights colourful leadership
- Conflict management
- Individual or team coaching
"Alstom Hungary selected Develor Co. ltd as a training company given its outstanding records and proven track record on the leadership related training subject. With this training we aimed at improving the leadership qualities of Thermal Service line managers. We are satisfied to see evident results of the managers in their daily operation, not only on individual level but also on a group level as well."Tímea Tóth, Country HR Manager - Alstom
"In 2008 in cooperation with Develor, we have designed and carried out a training program targeting the managers of our buying department. The program was aiming at development of the interpersonal effectiveness and negotiation skills of the managers. The concept of the Insights development system enabled us to focus effectively on our pragmatic training activities supporting and developing skills and abilities of the participants while respecting and reacting on their personal characteristics. Professional pro-client orientation and qualified trainer having the expertise from FMCG sector were the next attributes that lead to our satisfaction and success of the training program. Thank you and we are looking forward to our coming cooperation."Lucia Spinerova, HR Manager - COOP Jednota Slovensko
“We started to cooperate with the Develor company in April 2010, when we selected it from among several companies, which we addressed with the aim to increase the service level of our contact centre operators. We decided to choose their services based on a comprehensive approach proposed by them, which exceeded our original expectations and professionally reacted to our needs. Within the carried out development program, there were efficiently combined several approaches, e.g. in determination of the initial situation – an analysis of recordings of the contact centre, in the proper implementation of the program – a practically oriented training, mystery calling, individual coaching of operators and an application workshop as a supportive tool for introduction of new procedures in the practice. Develor subsequently formulated practical measures of a systematic character, which reflected the identified needs – from application of the legislation in force to adjustment of standards for operators and elaboration of the contact centre's methodology of work, which we applied in practice. The trainers and consultants were professionals, who helped us implement the proposed solution thanks to their committed and professional approach. Since we originally expected only the mere training, their commitment highly exceeded our expectations. Based on this experience and positive reactions of employees we have decided to cooperate with the Develor company in development of employees also in future."Kristián Fodor, Director of Marketing and Communication Division - Wüstenrot Poistovna
“We have been cooperating with Develor in various areas of development over an extended period of time, be it the standard regular trainings for new hires , tailor-made development program for supervisors and trainers of our customer service center or the Insights program series adjusted to meet the specific needs of our wholesale account managers. I appreciate flexibility of the whole team when delivering consulting and training services but mainly the trainer’s experience from the real business world. The company is not afraid of entering new areas of development and is well adaptable towards conditions at the customer’s company. And last but not least… it is clear the training preparation is not just work but also fun for the trainers.”Barbora Krišková, Senior training and Development specialist - Slovak Telekom
“Our Intercultural training course was developed by the experts of Develor as our cooperation partner within the frame of our development program in English language. By the development of this training, an idea we had envisioned for long came true. Professionalism, credibility and effectiveness. These qualities feature the work of Develor. Professionalism - because they provided an up-to-date, high level and customized knowledge transfer with fully responding to our specific needs. Credibility – because they formed the attitude and approach of the participants involving them in an interactive way based on real life examples and personal trainer’s experiences. Effectiveness – because our colleagues beyond being highly happy and contented with the training course, they got enriched by tools and methods that when applying them they could achieve measurable results in their work. Therefore, we believe to have further opportunities for future cooperation with the dynamic, cheerful and devoted team of Develor.”Csilla Torma, CFO MCS / ICSS – CEE - Regional Office - MagyarCom
"We have been cooperating with Develor based on a public tender, which was carried out in the first half of 2006. Develor succeeded in the areas of development of managerial skills, soft-skills and front-line development. Presently, we are also starting cooperation in the area of development of training skills of our internal trainers. We consider our cooperation in all areas as a high-quality and effective cooperation. Develor can fully satisfy our educational needs and bring a high added value, which in the end helps our colleagues in fulfillment of T-Mobile’s mission "To be the most recognized company in the area of service provision". We consider the following as Develor’s main assets: 1. High quality of the offered trainers, their training skills and personal experience from practice. 2. High quality of training contents and the used educational methods, above all the "tailored" case studies and role plays and the used film extracts."Ján Matejovic, Human Resources Specialist - T-Mobile Slovensko