A remote control is an electronic device, most commonly used for operating a television wirelessly from a distance. Every remote team manager, and business men who work in a close relationship with partners from different countries, dream to have similar remote control for their team sitting in different parts of the world.
This is where everything starts going wrong! You don’t need a remote control device – you rather need a remote support set for this. This means that the manager will himself have the right buttons like “knowledge, tools and techniques” to adjust to various settings i.e “communication, technology, processes and cultural differences within his team” in order to manage, lead and empower his remote team effectively.
This is what our unique program-package is about.
We believe that intercultural competence should be understood as part of knowledge management and company-specific tacit knowledge. It should be understood as a tool of strategic thinking and planning, as a source of competitive advantage and added value that builds on the benefits of diverse approaches. The development of these skills and competences should be started as early as possible to establish this culture within the organization, to create the “Remote Support” tool. The program includes development elements for both the leaders and the employees of multicultural teams customized for their specific conditions and needs. The most interesting part of the package is that it was created in a multicultural environment by a remote team. Throughout its development, we had an opportunity to ourselves to try and test all the concepts, tools and techniques that are incorporated in this program.
“We started to cooperate with the Develor company in April 2010, when we selected it from among several companies, which we addressed with the aim to increase the service level of our contact centre operators. We decided to choose their services based on a comprehensive approach proposed by them, which exceeded our original expectations and professionally reacted to our needs. Within the carried out development program, there were efficiently combined several approaches, e.g. in determination of the initial situation – an analysis of recordings of the contact centre, in the proper implementation of the program – a practically oriented training, mystery calling, individual coaching of operators and an application workshop as a supportive tool for introduction of new procedures in the practice. Develor subsequently formulated practical measures of a systematic character, which reflected the identified needs – from application of the legislation in force to adjustment of standards for operators and elaboration of the contact centre's methodology of work, which we applied in practice. The trainers and consultants were professionals, who helped us implement the proposed solution thanks to their committed and professional approach. Since we originally expected only the mere training, their commitment highly exceeded our expectations. Based on this experience and positive reactions of employees we have decided to cooperate with the Develor company in development of employees also in future."Kristián Fodor, Director of Marketing and Communication Division - Wüstenrot Poistovna
"This year we have started our cooperation with Develor on our company’s program aimed at improvement of managerial skills of our shift leaders in production via Mastershift Academy. The role of the shift leaders for our company is crucial. It depends on their motivation and their level of identification with company’s aims whether we will have enough satisfied and stabilized employees in production who will help us to fulfill our development goals. The shift leaders had very positively evaluated the development program, therefore we decided to offer similar type of education to their superiors – production line managers. And once again, we request the services of Develor, since we have been highly satisfied with their pro-active approach and ability to design the program in a way that it reflects the environment of our production company. We also appreciate the professional performance of the trainer and his interest to create a space for discussion of managers on various levels of management."Miroslava Takácsová, Director of the Section of Recruitment and HR Development - Slovak Energetic Engineering
"We selected Develor as our supplier to develop retail sales standards, training and mystery shopping for our stores. I appreciate that Develor really took time to listen to our needs and developed tailor-made programs for our company. Also, all trainers were proffesionals with substantial experience in sales. What I value most on our co-operation with Develor is that after the project had finished, Develor helped us to develop in-house trainers through the series of TTTs and handed over to us custom made training materials. Thanks to this, we are currenlty able to satisfy 90% of our training needs ourselves. ... Well, let the results speak – after 2-year long co-operation with Develor our company scored number 1 position in customer care and sales skills in an independent study of sports goods retailers in the Czech Republic when we beated many internationally recognised brands."Miroslav Martinec, General Manager - RockPoint
"A comprehensive development program of the company Develor Slovakia for the call centre operators had a positive impact on increasing the quality of the provided services and markedly strengthened the selling skills of our operators. The trainings tailored to the needs of our operators reflected concrete experience of trainers of the company Develor Slovakia in the insurance business and the telephone sales and services. We will gladly use their training and coaching services in future, as well."Žaneta Križanová, Director of the Allianz Direct Department - Allianz
"Prvá stavebná sporiteľňa has already cooperated with Develor on several development subjects. Again and again, we are getting convinced of their professional approach focusing not only on presentation of the given subject in trainings. We appreciate inspirational communication while preparing the trainings, delivery of the trainings, but also subsequent outputs and recommendations for the next steps to be taken. In 2009 and 2010 we cooperated with Develor on training of our managerial staff to be ready for the assessor’s role in the framework of MbO launching in our company. We appreciate a lot the cooperation with Mrs Kinga Novotná and the trainer Mrs Martina Georgievová in the preparation of the trainings. During the first stage, they helped us to train the managers for 'MbO goal setting' for the team as well as for the individuals. In the trainings, Mrs Georgievová managed to make participants understand the principle of 'goal cascading' as well as to learn it using examples of their own practice. In the subsequent workshop, the trainer took the role of the host, helping the future assessors to discuss main issues, to answer individual questions and to unify different opinions and approaches. In the next training held just before MbO assessment interviews, Mrs Georgievová was practicing with the managers not only the preparation and realisation of the assessment interviews, but also speaking about respective stumbling blocks waiting for the assessors. After carrying out the assessment process in the company, Kinga Novotná and Martina Georgievová helped us to implement and to evaluate the MbO assessment process using a questionnaire for the assessors as well as for the assessed employees. Their tips, comments and survey outputs helped us to carry out changes that were subsequently implemented in our assessment system. We appreciate Develor’s complex approach and seeing the things through to the end, their effort to evaluate the effectiveness of the cooperation being also commendable."PhDr. Eva Schillerová, Recruitment and Training Manager, and Ing. Jozef Bundala, Director of Personal Management Department - Prvá Stavebná Sporiteľňa
“…With the present reference I would like to express our satisfaction with our cooperation with Develor Bulgaria. Our contacts with the company began in 2010 when Merck Bulgaria hired consulting company, Develor for conducting different training programs for employees’ development in sales, communication and relationships with clients. Training programs were continued during 2011… As a result of the program my team substantially changed their work approach and way of communication with their colleagues from other departments. They started achieving their goals more easily and finding the shortest way to clarify work cases. The training contributed also for the significant change in the team itself – communication is clear and concrete, team spirit is visible and there is initiative for taking responsibilities…”Stela Petrova, Financial and Administrative Manager - Merck