What if our customer approaches us, because he wants to use his existing product or has a complaint or wants to maintain his equipment? Can we turn this classical customer care or service situation into a sales opportunity? Of course, yes! The course provides a practical answer on the how.
THE TRANSACTIONAL CROSS-SELLING COURSE focuses on these frequent situations. Whether during a transaction in a bank, a complaint in a telecom showroom, or a scheduled maintenance in an automotive dealership, the opportunity can be exploited by the right attitude and behaviour.
THE COURSE EXPLAINS the winning sales methods and communication techniques from the customer’ point of view; and builds a solid logical process of communication, in which the customer’s mindset is gradually shifted from not having a need into a desire to purchase a new product or service.
WITH PRACTICAL APPROACHES and client-specific situational exercises participants will become conscious of how to guide the customer in a direction, which results in higher turnover, and more importantly in a higher level customer satisfaction.
By the end of the program participants will be able to turn a classical service situation into a sales opportunity, follow through that opportunity and cross-sell additional products, at the same time increasing customer satisfaction.
Principles of Sales
Potential follow-up courses
- On-the-job coaching
- Negotiation Skills courses
- Sales Prospecting course
„During the year 2010 ING Pension funding organized a series of trainings for a part of its employees and agents. Our only partner in this project was Develor Bulgaria. ... My impressions with Develor are from our joint work on the preparation of the program application documents, setting up training goals, their realization and the finalization of the project. Our initial expectations changed during the process of needs analysis. Our Develor partners extremely skilfully expanded our horizons and managed to mark specific areas where we should focus our efforts. Trainings were focused on practice and diversity of situational modules. They were delivered by three Develor trainers. Except for my excellent impressions by Todor Todorov, I can confirm my colleagues’ high appraisals for the other trainers. We still discuss the Insights profiles which every participant received even a year after the training. I would like to express my high appraisal for the entire project and for [how they] managed to help us see more clearly our boundaries on specific elements which to put on their right place, and most of all for that today we have the knowledge how to manage our sales and expectations.”Elitsa Zancheva, Sales Manager - ING Pension
"In 2008 in cooperation with Develor, we have designed and carried out a training program targeting the managers of our buying department. The program was aiming at development of the interpersonal effectiveness and negotiation skills of the managers. The concept of the Insights development system enabled us to focus effectively on our pragmatic training activities supporting and developing skills and abilities of the participants while respecting and reacting on their personal characteristics. Professional pro-client orientation and qualified trainer having the expertise from FMCG sector were the next attributes that lead to our satisfaction and success of the training program. Thank you and we are looking forward to our coming cooperation."Lucia Spinerova, HR Manager - COOP Jednota Slovensko
“In Nuclear Power Plant Krsko we have years of experiences with ensuring different improvements and approaches towards safety behaviour. In fact, this is area of our work, which is recognized as crucial in nuclear industry and it is summed up with term ’Safety Culture’. In our organization, safety is one of our top priorities. When developing safety culture, we always evaluate improvement. We decided to complement our understanding of safety and our approaches with help of collaboration with DEVELOR Group of our employees, whose task are connected with safety, attended 2 days long workshop, where they discussed principles and notions about safety and unified understanding of the approaches for continuous improvement on this area. Workshop was delivered very efficiently; it ensured active participation of all participants. Workshop was commended also on training evaluation forms.”Igor Fifnja, HR manager - Nuclear Power Plant Krsko
Adient arbeitet seit 2016 mit Develor im Rahmen unserer Führungskräftetrainings zusammen. Wir sind sehr zufrieden mit der Kooperation. Besonders schätzen wir Develors Flexibilität Themen mit uns gemeinsam zu entwickeln sowie an unsere Bedürfnisse anzupassen, dies zeigt sich auch in den sehr positiven Teilnehmerevaluationen. Wir freuen uns auf die weitere Zusammenarbeit.
Dr. Rabea Haag, Manager Learning and Development EMEA - ADIENT
"Develor offered us their services at the beginning of 2007. Based on the needs assessment they carried out; they 'tailormade a training program' for us. Their competitive advantage is their professionalism and personal maturity of their trainer, who could draw the attention of people thanks to real life examples. This is due to his several years’ experience in the FMCG environment. This was also his asset in answering all the specific questions and situations that our salespeople meet in their everyday work. Employees praised the trainings and positively evaluated the quality of the training as well as the facilitation of the trainer who was able to identify himself with their role. Personal typology training was interesting and impactful and it helped in improvement of communication on different levels in our company. ... We are happy to use the services provided by Develor while reacting on our training needs in future."Silvia Flaugnattiová, HR Manager - Opavia Lu / Kraft
“ We have started co-operation with company Develor on our company wide project Safety Culture Change. DEVELOR was the most knowledgeable source on the market, that we have found. DEVELOR served as external consultant to our changes. We had also internal consultants as well as we hired well selected managers. Overall the project turned out in a great success. Therefore, I am personally recommending DEVELOR for consulting projects in Safety area. “Jaromir Odstrcil, Managing Director - Cabot Corporation