Facilitation seems to be an easy task at first sight, but if you have tried it even once, you know being average is easy; being great is a big challenge. The course helps you fine-tune the existing skills regarding tools like SWOT or brainstorming, and also trains in the newest methods on problem-solving, creativity, change management and analyses. Professional facilitation skills are important not only for those who are delivering and moderating workshops, group works and trainings, but to all of those Managers who from time to time want to get out creative ideas from their group to find the root causes of problems they are facing, or use these skills when managing significant changes in the company.
THE COURSE MAKES PARTICIPANTS SKILLED AND SELFCONFIDENT in facilitating different group work in many topics. The first part of the program focuses on the general rules of facilitation, providing deep knowledge on high level. The next part teaches wide a range of methods and techniques that can be used on their own, or as part of a complex problem solving project. We believe that only a deep understanding of techniques and a wide tool-portfolio will make someone self-confident enough to be able to deliver successful workshops in different situations. The practicing of the tools and techniques flashes on the important details of certain method. The course can be highly tailor-made to the particular client‘s needs, choosing only those techniques from the Develor 24 tool-set which will be adequate for the company.
By the end of the program participant will be able: to deliver any type of workshops or group work in an efficient and professional way which will provide tangible results for the group.
- What is facilitation and what is not, what is the role of the facilitator
- The techniques of opening, defining norms and contracting with the group
- Art of powerful questioning
- Prioritization tools
- Analytical methods
- Creative brainstorming techniques
- Large Group methods (World Café, Open Space Technology)
- Change Management methods
- Practicing all techniques learned in company-specific topics
- Using templates for the techniques
- Handling emotions, conflicts and difficult participants
- The importance and ways of Actionplanning, commitment building
"Develor has been of great help to us, especially in terms of skills development. They understand our needs and expectations. They always know what, when and how. We have always received the same high quality service from them: reliability, speed, flexibility. Anything is possible with Develor."Andrea Salfai-Kovács, HR Manager -Tchibo
"...My first experience with Develor was during organization of a company event for Schneider Electric with the main idea to support the team cohesion. Based on the needs assessment of our company and our expectations Develor proposed Insights - the personal colourful typology. It had been prepared to exactly suit our needs content-, organization- and language wise (because of participating foreigners), taking into consideration the number of participants and the location of the event. The Insights training was led by trainers Kinga Novotná, Milan Zekucia, Martina Georgievová, Vladimír Rýpal and Dana Nemčická, who managed to grab the attention of the participants and inspire them to understand better both themselves and their colleagues. After the company event I had received positive feedback not only from our employees but from our management as well. Develor also proposed the second part of the event - the outdoor activity which was also realized on a very professional level. After the first positive experience I have approached Develor to prepare the Presentation skills training for selected employees, who present in front of the external customers. The training was delivered by Martina Georgievová, who can connect the theory and practice in an attractive manner. I value her professionalism and time during the training preparation, of course the delivery itself and her immediate feedback to the participants during practice. The evaluation received from the participants assured me that in case we need to develop our employees in the future I will gladly approach Develor with confidence."Ing. Monika Kraváriková, HR Director - Schneider Electric
"There were two joint projects between Bank DSK and Develor Bulgaria for training of the employees of the branch network of Bank DSK. The two projects included Managerial skills trainings.With his enormous experiences, Todor Todorov had priceless contribution in the trainings as he constantly applied practical examples and case studies that were relevant and close to participants’ work... In the project’s scope were included 'Bank Operation' Specialists – the people who directly service the bank’s clients. Training subjects were: 1) -'Sales process attitude' 2) 'Active Selling' The trainers contributed greatly in the successful delivery of the trainings with their professional attitude towards the participants and very good preparation aiming at Bank DSK product and process knowledge. They applied practical examples and case studies which were close to the daily work of participants..."Elena Terzieva, Organizational development and training Department - Bank DSK
„Selling generic products on highly competitive market demands an intelligent approach. As many other generic pharmaceutical companies it was Zentiva’s dream: satisfied customers’ needs, high - end affordable product, and the best human resources. Insights Discovery has made it true. Develor’s tool has helped Zentiva medical and sales representatives to go to extraordinary lengths to assist company clients. Insights Discovery transformed our employees’ sensitivity for customer needs into passion for customer service exceptional quality.”Lyubomir Chipilski, Medical Director - Zentiva
"A comprehensive development program of the company Develor Slovakia for the call centre operators had a positive impact on increasing the quality of the provided services and markedly strengthened the selling skills of our operators. The trainings tailored to the needs of our operators reflected concrete experience of trainers of the company Develor Slovakia in the insurance business and the telephone sales and services. We will gladly use their training and coaching services in future, as well."Žaneta Križanová, Director of the Allianz Direct Department - Allianz
"Develor offered us their services at the beginning of 2007. Based on the needs assessment they carried out; they 'tailormade a training program' for us. Their competitive advantage is their professionalism and personal maturity of their trainer, who could draw the attention of people thanks to real life examples. This is due to his several years’ experience in the FMCG environment. This was also his asset in answering all the specific questions and situations that our salespeople meet in their everyday work. Employees praised the trainings and positively evaluated the quality of the training as well as the facilitation of the trainer who was able to identify himself with their role. Personal typology training was interesting and impactful and it helped in improvement of communication on different levels in our company. ... We are happy to use the services provided by Develor while reacting on our training needs in future."Silvia Flaugnattiová, HR Manager - Opavia Lu / Kraft