Facilitation seems to be an easy task at first sight, but if you have tried it even once, you know being average is easy; being great is a big challenge. The course helps you fine-tune the existing skills regarding tools like SWOT or brainstorming, and also trains in the newest methods on problem-solving, creativity, change management and analyses. Professional facilitation skills are important not only for those who are delivering and moderating workshops, group works and trainings, but to all of those Managers who from time to time want to get out creative ideas from their group to find the root causes of problems they are facing, or use these skills when managing significant changes in the company.
THE COURSE MAKES PARTICIPANTS SKILLED AND SELFCONFIDENT in facilitating different group work in many topics. The first part of the program focuses on the general rules of facilitation, providing deep knowledge on high level. The next part teaches wide a range of methods and techniques that can be used on their own, or as part of a complex problem solving project. We believe that only a deep understanding of techniques and a wide tool-portfolio will make someone self-confident enough to be able to deliver successful workshops in different situations. The practicing of the tools and techniques flashes on the important details of certain method. The course can be highly tailor-made to the particular client‘s needs, choosing only those techniques from the Develor 24 tool-set which will be adequate for the company.
By the end of the program participant will be able: to deliver any type of workshops or group work in an efficient and professional way which will provide tangible results for the group.
- What is facilitation and what is not, what is the role of the facilitator
- The techniques of opening, defining norms and contracting with the group
- Art of powerful questioning
- Prioritization tools
- Analytical methods
- Creative brainstorming techniques
- Large Group methods (World Café, Open Space Technology)
- Change Management methods
- Practicing all techniques learned in company-specific topics
- Using templates for the techniques
- Handling emotions, conflicts and difficult participants
- The importance and ways of Actionplanning, commitment building
"We have started to cooperate with Develor back in 2005. We appreciate their personal approach, willingness and flexibility in organisation of trainings, professionalism and high commitment of trainers, who prepare their trainings based on needs of our company and employees and incorporate practical experience in the contents of trainings. The implemented trainings included for example the Sales skills of the sales team and customer service, Presentation skills, Time Management and from 2009 Leadership skills trainings together with the Insights personality typology. Since 2005 Develor has also been developing managerial skills of our shop managers and helping us successfully implement our internal system of trainings of shop assistants in the sales skills (Train The Trainer). It is a pleasure for us to cooperate with Develor in development of our employees and we are looking forward to their future trainings."Klára Zajacová, HR Manager - Adidas
„Our company employs approximately 100 people. Besides operating two foundries we are active in trading metal as well. DEVELOR, this year (2009), carried out the Leadership Academy program for our managers and a Sales skills training for our sales managers. Both programs were based on the training needs analysis and were tailor-made to our circumstances and environment. One part of the education was financed from the National project XI. /EU funding/, in part thanks to the professional guidance by DEVELOR. Evaluation of the interactive trainings by the participants was above expectations. Participants also highly evaluated the quality and professional skills of the trainer that were often used in real life examples, simulations or exercises."Kristína Lang, HR Director - Medeko Cast
„Zentiva a.s. cooperates with Develor since middle 2005 winning in a regular tender. The cooperation is focused on managerial courses (leadership) and basic competences (communication, goal orientation) of sales representatives and product managers. The courses were realized by Develor according to Zentiva’s assignment which came out of its educational program. Quality of the course content same as professional level of delivering were always evaluated positively by participants especially because of interactive methods and practical application. Trainers were flexible in using languages realizing courses in foreign subjects of Zentiva a.s. because the courses were delivered not only in Czech and Slovakia but also in Baltic countries and Romania. Besides professional knowledge we appreciate also very helpful approach of Develor’s management and individual trainers.“Bohumil Mandík, Field Force Training Manager - Zentiva
"...We are impressed by the ability of Develor Bulgaria to prepare the trainings and the leading trainers, so as to adapt and cope with diverse group of participants. We admit the benefits of pre-investment of time by consultants from Develor in meetings with participants at different levels within the organization. The leading trainers managed to adapt the theoretical models to the daily work of the participants, using examples and exercises based on real situations... Develor Bulgaria impressed with its capacity to assist in organizational administrative implementation and reporting of activities financed under EU programs."Peter Ganchev, Head of Training - Adecco
"We selected Develor as our supplier to develop retail sales standards, training and mystery shopping for our stores. I appreciate that Develor really took time to listen to our needs and developed tailor-made programs for our company. Also, all trainers were proffesionals with substantial experience in sales. What I value most on our co-operation with Develor is that after the project had finished, Develor helped us to develop in-house trainers through the series of TTTs and handed over to us custom made training materials. Thanks to this, we are currenlty able to satisfy 90% of our training needs ourselves. ... Well, let the results speak – after 2-year long co-operation with Develor our company scored number 1 position in customer care and sales skills in an independent study of sports goods retailers in the Czech Republic when we beated many internationally recognised brands."Miroslav Martinec, General Manager - RockPoint
"We have been cooperating with Develor based on a public tender, which was carried out in the first half of 2006. Develor succeeded in the areas of development of managerial skills, soft-skills and front-line development. Presently, we are also starting cooperation in the area of development of training skills of our internal trainers. We consider our cooperation in all areas as a high-quality and effective cooperation. Develor can fully satisfy our educational needs and bring a high added value, which in the end helps our colleagues in fulfillment of T-Mobile’s mission "To be the most recognized company in the area of service provision". We consider the following as Develor’s main assets: 1. High quality of the offered trainers, their training skills and personal experience from practice. 2. High quality of training contents and the used educational methods, above all the "tailored" case studies and role plays and the used film extracts."Ján Matejovic, Human Resources Specialist - T-Mobile Slovensko