Facilitation seems to be an easy task at first sight, but if you have tried it even once, you know being average is easy; being great is a big challenge. The course helps you fine-tune the existing skills regarding tools like SWOT or brainstorming, and also trains in the newest methods on problem-solving, creativity, change management and analyses. Professional facilitation skills are important not only for those who are delivering and moderating workshops, group works and trainings, but to all of those Managers who from time to time want to get out creative ideas from their group to find the root causes of problems they are facing, or use these skills when managing significant changes in the company.
THE COURSE MAKES PARTICIPANTS SKILLED AND SELFCONFIDENT in facilitating different group work in many topics. The first part of the program focuses on the general rules of facilitation, providing deep knowledge on high level. The next part teaches wide a range of methods and techniques that can be used on their own, or as part of a complex problem solving project. We believe that only a deep understanding of techniques and a wide tool-portfolio will make someone self-confident enough to be able to deliver successful workshops in different situations. The practicing of the tools and techniques flashes on the important details of certain method. The course can be highly tailor-made to the particular client‘s needs, choosing only those techniques from the Develor 24 tool-set which will be adequate for the company.
By the end of the program participant will be able: to deliver any type of workshops or group work in an efficient and professional way which will provide tangible results for the group.
- What is facilitation and what is not, what is the role of the facilitator
- The techniques of opening, defining norms and contracting with the group
- Art of powerful questioning
- Prioritization tools
- Analytical methods
- Creative brainstorming techniques
- Large Group methods (World Café, Open Space Technology)
- Change Management methods
- Practicing all techniques learned in company-specific topics
- Using templates for the techniques
- Handling emotions, conflicts and difficult participants
- The importance and ways of Actionplanning, commitment building
"We have been working with the Develor company since 2010. The aim of establishing mutual co-operation was to give significant support to Confal’s operational responsiveness, by, among other things, changing the system of employee performance motivation. As part of the project’s realization Develor trainers and consultants primarily focused on redesigning the reward system, changes in organizational structure, which also took in altering competences and job responsibilities, and proposed new standards in project management. With regard to the implementation of these changes, it was necessary to illustratively gauge what effect the project has on the running of the firm, particularly in the area of teamwork. Develor consultants proposed Team sociomapping, which uses an attractive map, as an effective gauge for individuals from team management to interpret, with the help of consultants, the team’s unity, frequency and quality of communication and existing mutual interaction. A deeper analysis of the map allowed for the subsequent evaluation of the effect of the realized changes during the duration of the project and, moreover, to identify areas for necessary further changes and improvement. All participants accepted the results and the team sociomapping itself positively and openly. Many things which until then we had not been able to define nor initiate mutual exchanges of opinions upon, we could constructively discuss thanks to our team’s illustrative maps. We consider the selected method to be very good and in the future plan to undertake such sociomapping again."Michal Skriecka, Business and Finance Manager - Confal
„Selling generic products on highly competitive market demands an intelligent approach. As many other generic pharmaceutical companies it was Zentiva’s dream: satisfied customers’ needs, high - end affordable product, and the best human resources. Insights Discovery has made it true. Develor’s tool has helped Zentiva medical and sales representatives to go to extraordinary lengths to assist company clients. Insights Discovery transformed our employees’ sensitivity for customer needs into passion for customer service exceptional quality.”Lyubomir Chipilski, Medical Director - Zentiva
"The Matra Power Plant has contracted Develor Consulting Ltd. in the spring of 2012 for the development and delivery of a comprehensive training concept for both top and mid level managers, for altogether 2300 employees. Strengthening workplace safety and shaping a safety conscious attitude have been set as objectives, in accordance with the guidelines and recommendations of the RWE AG headquarters. Develor Consulting has submitted a proposal based on a completely new approach, emphasizing interactivity and involvement. This attractive offer with its novel suggestion for achieving behavioral and attitude change has preceded all its competitors in every aspect. The 105 days training program has been delivered in 26 days by a team of experienced and professionally qualified team of 5 trainers, exceeding each of their strict propositions to the satisfaction of each employee and manager. During the course of the four-hour intensive and efficient training programs they engraved such symbols in the minds of our employees that have immediately been integrated into their everyday work... Ou Company is completely satisfied with the development and delivery of the training program. Our partner, Develor and its staff have fully complied with their plans."Tibor Lados, HR Director - Matra Power Plant
“…With the present reference I would like to express our satisfaction with our cooperation with Develor Bulgaria. Our contacts with the company began in 2010 when Merck Bulgaria hired consulting company, Develor for conducting different training programs for employees’ development in sales, communication and relationships with clients. Training programs were continued during 2011… As a result of the program my team substantially changed their work approach and way of communication with their colleagues from other departments. They started achieving their goals more easily and finding the shortest way to clarify work cases. The training contributed also for the significant change in the team itself – communication is clear and concrete, team spirit is visible and there is initiative for taking responsibilities…”Stela Petrova, Financial and Administrative Manager - Merck
"Alstom Hungary selected Develor Co. ltd as a training company given its outstanding records and proven track record on the leadership related training subject. With this training we aimed at improving the leadership qualities of Thermal Service line managers. We are satisfied to see evident results of the managers in their daily operation, not only on individual level but also on a group level as well."Tímea Tóth, Country HR Manager - Alstom
"A comprehensive development program of the company Develor Slovakia for the call centre operators had a positive impact on increasing the quality of the provided services and markedly strengthened the selling skills of our operators. The trainings tailored to the needs of our operators reflected concrete experience of trainers of the company Develor Slovakia in the insurance business and the telephone sales and services. We will gladly use their training and coaching services in future, as well."Žaneta Križanová, Director of the Allianz Direct Department - Allianz