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Do we really know why one salesperson is better than another? What enhances the efficiency of a salesperson?
Very often it is confirmed practice and a long-term behaviour pattern that makes a salesperson’s job difficult. In many cases the salesperson is not even aware of these bad habits. It is not enough if somebody is motivated to become a good salesperson, he/she has to know the process and methods as well.
THE CONSULTATIVE SALES PROCESS is a carefully designed conscious approach to sales with a focus on client expectations and needs. It supports sales people to excel in their negotiations with clients. The process builds on the following notion: if customers trust a salesperson who can deliver a product which entirely fits their needs and budget, there is no barrier to sales.
THE COURSE EXPLAINS the market- and client-specific phases of the sales process, the objectives and ideal behaviour of the sales person in each stage, depending on the customer’s expectations and the customer’s behaviour type. With practical approaches and company specific situational exercises linked to each step of the process, participants will become conscious of how to plan and manage the entire sales encounter with a customer, focusing on a long-term win-win relationship.
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Over the past period, remote work and online communication have become the new routine in the lives of many teams. This virtual distance brought a new set of challenges not only in how to successfully operate, but also in how to maintain team spirit, the feeling of togetherness, and improve collaboration&communication.
We are living in a world of digital revolution. Organizations, teams and people are connected more than ever before. We can love or hate the changes the technological explosion is generating in our life, but avoiding them is impossible.
Numerous studies show that diverse teams – in case they are managed well – perform better than homogeneous ones. Social groups are increasingly making their voices heard and there are more opportunities for social injustices to be addressed. So everything is going in the right direction. Or is it not?
Many leaders assume engagement is a task for top management and HR. But is engagement something that you can only influence from the top? What is the responsibility and opportunity of direct supervisors, middle management, and even employees in enhancing engagement?
All of us are parts of different teams, and our success is highly determined by the members of these teams. Our specific Insights-based program focuses not only on development of the individuals, but also on the common development of the team.
Our world is undergoing rapid changes in many arenas. Our customers are getting more powerful and make demands which have not been seen before. They want to be served through various channels, they want to get things done fast, seamlessly, without efforts. Customer Experience is a key differentiator in today’s business
Why is it that people with similar abilities, under similar circumstances provide different performance? What is the reason why some people with the same knowledge and preparedness can’t develop, while some can demonstrate continuously improving performance?
More and more people use digital tools and solutions for work and for all aspects of life. How well are we really aware of the opportunities digital technologies offer? How consciously do we select digital tools to become more successful in our work?