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Climate change, natural disasters, energy crisis. We can feel them in our skin. What can we do? Is there anything we can do to mitigate these negative impacts?
“Your brand is what other people say about you when you are not in the room,” says Jeff Bezos. Self-awareness and defining your leadership role as a female leader is paramount. But self-awareness is not enough, we also need to define how we present ourselves to the world. Personal brand is key for anyone who wants to be successful in their field. Women leaders also need to consciously build and develop their personal brand.
Numerous studies show that diverse teams – in case they are managed well – perform better than homogeneous ones. Social groups are increasingly making their voices heard and there are more opportunities for social injustices to be addressed. So everything is going in the right direction. Or is it not?
Our world is undergoing rapid changes in many arenas. Our customers are getting more powerful and make demands which have not been seen before. They want to be served through various channels, they want to get things done fast, seamlessly, without efforts. Customer Experience is a key differentiator in today’s business
The program for development and cohesion of the team is based on the 5 team dysfunctions, written by Patrick Lencioni, a unique approch to discover why our team is hindered in its performance. How can we ensure we identify the barriers and the ways to remove them?
Ever wondered why some teams perform, while others don’t? Here is a tool that was used in European Space Agency’s Mars mission to support team cohesion. The problem of flying to Mars is not technical anymore, but psychological: can the crew bear each other?
“The customer is always right”, right? But what if the customer is wrong and you have to be polite but firm when handling this situation? Think of your own experience as a customer: what was the behaviour of the customer service employee that made you satisfied?
Have you ever thought how much a simple favor, a recommendation or offering a learning opportunity costs in a negotiation? What are your limits and how to convert price to delivery time, payment term or package size?
How can a development program trigger the desired business effect? Working alongside our clients, we’ve got to know those traps that typically hinder the achievement of business objectives. Based on these experiences, we have developed the DVC methodology, which leads to guaranteed and measurable business results.