- Classroom Training
- Virtual Training
8 - 12
Of course, we can! This course provides a practical answer as to how.
Often, the work of sales people or customer care colleagues is hindered by rigid practice and set behaviour patterns, and in the majority of cases they may even be unaware of such unfavourable habits. The challenge for them is to recognize cross-selling and up-selling situations and seize the opportunity to sell. This requires a change in their attitude and also to learn new sales techniques to help them overcome possible resistance.
The course focuses on winning sales methods and communication techniques from the customer’s point of view, and builds a solid logical process of communication in which the customer’s mindset is gradually shifted from not having a need into a desire to purchase a new product or service.
With practical approaches and company specific situational exercises participants will become conscious of how to guide the customer in a direction, which will result in higher turnover, and more importantly in a higher level of customer satisfaction.
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