Introduction

Overview of the 7-step development journey.

Stage 1: Awareness

Prepare your participants for learning.

Stage 2: Commitment

The beginning is what decides the end.

Stage 3: Learning

Don't overdo it with flashy toys - focus on the essence.

Stage 4: Practice

Practice makes progress. What if it's missing?

Stage 5: Reinforcement

An e-mail reminder once a month? Is that enough?

Stage 6: Implementaiton

The environment shapes behaviour.

Stage 7: Performance

Measure on the way, not at the end.