Assertive Conflict Resolution

Conflicts don’t appear from nowhere — they ignite like flames: the fuel is the subject of disagreement, the oxygen is the underlying source of tension, and the spark is the triggering event. If left unattended, these flames can spread quickly, damaging trust, morale, and productivity.

Participants explore conflict mapping to understand the forces at play and identify clear paths to resolution. Then the course equips them with pragmatic, easy-to-follow resolution processes and tactics to address conflicts before they consume relationships.

The training unfolds in three immersive parts:

Duels: Don’t Destroy, Disarm! – Master one-to-one conflict resolution with precision and respect.

Battles: Play Strategy! – Navigate multi-party disagreements using structure and foresight.

Peace Talks: Build Alignment! – Facilitate alignment when leadership intervention is needed.

Learning happens through experiential practice in the fictional fine-dining setting of I Sette Cipressi restaurant, where participants step into realistic scenarios far removed from their everyday roles. This allows them to safely test and refine assertive strategies without falling back on old routines.

Course objectives of the Assertive Conflict Resolution training

• Recognize the components and formation of workplace conflicts
• Use conflict mapping to separate positions, interests, and needs
• Practice resolution processes tailored for different conflict scales
• Maintain composure under pressure and handle difficult behaviors effectively

Topics of the Conflict Resolution training

• The anatomy of a conflict: fuel, oxygen, spark
• Why assertiveness is the cornerstone of resolution
• Structured resolution processes for duels, battles, and peace talks
• Conflict mapping: seeing the whole picture before acting
• Turning conflict resolution modes to conscious tactics
• Building agreements that stick: from discussion to commitment

Potential follow-up Courses:

• Negotiation Skills
• Psychological Safety in Teams