Change Management

In our present knowledge-based world hit by crisis only change is the constant element. But constant change often causes resistance, anxiety or a kind of fatigue in colleagues, increasing their resistance. Our training provides managers with up-to-date approaches and practical tools to assess and efficiently handle colleagues’ emotional reactions to change.

Companies risk failure and being pushed out if they don’t adapt to change or seek new opportunities. Often, change management theories focus only on top management, offering methods for those initiating changes. However, from our experience, it’s usually the middle and operational managers who encounter issues when changes are implemented.

This course centers on understanding and managing how people react to change from a managerial viewpoint. A key part of our training is the Change House model by Claes Janssen and Paul Kirkbride, which helps identify and comprehend team members’ current states, their emotions and attitudes in different “rooms,” and how to guide them towards a positive direction.

Resistance to change is a typical reaction, but it’s not the only one; responses can vary greatly. In our training, we learn to recognize both our own and our colleagues’ reactions to change and decide on appropriate actions.

Additionally, through a case study, we’ll explore and apply diagnostic tools that aid in better planning and implementation.

Course objectives

• Understand and accept the necessity of change
• Apply up-to-date change management techniques
• Assess and efficiently handle colleagues’ resistance
• Apply their own leading role in the complex mechanism of change

Topics

• The definitions of change and the Change-formula
• The basic concepts of change management (according to change management gurus)
• How people follow change?
• The reason for resistance towards change
• Emotional impact – The Change House concept
• How people move in the rooms
• The role of the leader in the different rooms of the House
• 5 responses to change and how to react to them as a leader
• The essential steps of making change acceptable
• Change Management diagnostic tools
• Personal and team action plan