How do you create one team across a global organization undergoing major transformation?
Expedia Group was evolving into a platform business while navigating reorganization, changing roles, new leadership expectations, and the disruption caused by the global pandemic.
For an organization with more than 18,000 employees across 50 countries, this transformation challenged established team identities and required people from different functions, cultures, and geographies to work together in new ways. Remote working also reduced the informal interactions that normally help colleagues build trust and understand one another.
Expedia Group therefore needed a common and objective framework that could help newly defined teams build stronger relationships, challenge assumptions, and develop a shared understanding of how they wanted to work together.
This case study was created by Insights, DEVELOR’s strategic partner.
The joint journey included:
- Co-creating a bespoke Team Effectiveness solution for Expedia Group
- Combining elements of Insights Discovery, Team Effectiveness, and leadership development
- Providing participants with Insights Discovery Personal Profiles before the team sessions
- Building a shared understanding of the four color energies and behavioral preferences
- Challenging common assumptions and biases connected to different working styles
- Exploring the strengths, tendencies, and potential blind spots of each team
- Personifying the team as a whole to understand how it may be experienced by others
- Identifying which behavioral energies teams needed to dial up or dial down
- Connecting psychometric insights with organizational dashboards and engagement data
- Helping teams develop new agreements for communication, collaboration, and performance
The results:
- A stronger common language across cultures, functions, and geographical boundaries
- Greater individual and collective self-awareness
- Faster development of trust within newly formed and restructured teams
- Better understanding of communication preferences, strengths, and potential gaps
- More objective conversations about team behavior and effectiveness
- Greater visibility of unconscious biases and underrepresented perspectives
- Clearer agreements about how colleagues should work together
- More agile and adaptive teams capable of flexing their collective approach
- A stronger strategic link between behavioral insights and business performance
The Insights tool and the Discovery session is a fundamental building block of team effectiveness that creates better awareness for the individual, and highlights where behaviours may need to flex in order to drive success as a team.”
— Alissa Salmon, Strategy & Planning Director, Expedia Group
Why download this case study?
- To see how a common behavioral language can connect global and virtual teams
- To explore how team effectiveness can be strengthened during a major transformation
- To understand how psychometric insights can support trust and collaboration
- To learn how teams can identify collective strengths, biases, and development gaps
- To discover how a customized team solution can connect people development with business priorities
Who is this case study for?
- Leaders responsible for global, virtual, or cross-functional teams
- HR and L&D professionals supporting organizational transformation
- Organizational development specialists working with restructured teams
- Managers looking to strengthen collaboration across cultures and time zones
- Business leaders seeking more agile, adaptive, and high-performing teams
Download the full case study to discover how Expedia Group and Insights co-created a team effectiveness solution that helped people build trust, challenge assumptions, and work together more successfully.