DEVELOR International Zrt
H-1074 Budapest, Rákóczi út 70-72.
Budapest, Hungary

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Attitude & Mindset
Leadership & Management
Customer Care, Sales & Negotiations
Personal Productivity & Communication
Teambuilding & Collaboration
Assessment & Diagnostics
HR Consulting & Coaching
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Classroom Training

VUCA Mindset – Smoke Over Europe

Game-based Training

Adaptive Leadership – Mission to Mars

Classroom Training

Leadership Inspired by Amundsen

Classroom Training

Customer Experience Development

Classroom Training

Customer Care & Complaint Handling

Classroom Training

Negotiation – Strategy building

Classroom Training

Insights Discovery – Sales Effectiveness

Classroom Training

WATT’S NEXT – Energy efficiency in practice

Classroom Training

Insights Discovery – Personal Effectiveness

Classroom Training

Assertive Communication – Critical Conversations

Virtual Training

Professional Presentation – Delivery

Team Diagnostics

Insights Discovery – Team Effectiveness

Workshop

Employee Engagement Development

Consulting

Customer Experience Development

Consulting

Individual, Team and Group COACHING

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Selling and servicing in the new normal

Blended Learning

improves the corporate training efficiency You can also benefit from this modern approach to learning.

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Seamless

Hybrid Operation

requires new ways of working We help establish and maintain well-oiled hybrid operations in any company.

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Your leaders need a mindset and skills suitable for the VUCA world. Train the

Future Leadership Skills

with our tested training programs tailored to your reality.

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The

development of mindset

proves a critical factor for personal and company growth.

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Agility

is a critical ability in changing environment. We support agile implementation - we train mindset and skills.

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Our

Sales & Customer Care

expertise helps our clients to reach customers in times of growing connectivity and diminishing attention.

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With conscious

Employee Experience

companies gain an advantage in the labour market. Save time and energy in design and implementation with our experts.

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The ability to

Collaborate Efficiently

gives your company an edge on the market. Our world-class tools and practices help to diagnose and find a way forward for all teams.

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With

Talent Management and Development

programs we help organizations foster their future success by attracting, retaining and developing talents.

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Story and Game-Based Training

makes learning memorable and increases the training impact.

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Selling and servicing in the new normal

B2B salespeople, medical representatives or FMCG sales force need new ways to approach
prospects and existing customers. They need to find the way of selling, where the customer
finds value in the discussion, and the interaction builds better customer experience.

Selling as it was, is over

Though in most countries strict lockdowns seem to be over, certain habits
have changed; doctors have discovered that they do not need to see
medical representatives personally, retail store managers are comfortable
ordering online.

Sales organizations need to build new ways of approaching the
customers and reinvent the behaviors of sales people during the
interactions.

Virtual meetings are different in nature to the physical ones. And although
some past practices might still work, customers’ expectations in nearly all
industries have evolved.

To evolve as well, salespeople must first change their mindset from
“Business as usual will return” to “The world is new, let’s adapt.” Then their
skills required to build trust, to assess the customer needs and to present
the product or the solution can be updated to match the new reality.

Selling as it was, is over

Insight 1

Less time for trust building

These days – regardless whether we meet in person or
online – the opportunities to build trust are limited.

Both the online communication and the social distancing
rules are limiting our options to make a good impression.

Customers have less focus on non-necessary purchases.
Uncertain future forces clients to be more cautious and
less decisive.

Selling behaviours, which were neglected, need
reinforcement.

We find more important now for the salesperson to
consciously adapt to the client to build rapport, to prepare
in a structured manner for every interaction with intention
to exceed the expectations.

Working with sales people we start by forming the mindset
so they are ready to accept that change is needed. Then
we train proven effective behaviours and add new
practices that are suitalbe for the new era. We train this
using tested concepts in practical situations in their
business.

Insight 2

Selling is more than ordering

The ever greater shift towards online is down-playing the
thorough needs assessment. Today you can order a Tesla
with five clicks.

Customers get the false perception that without consulting
an expert their decision is the same well informed and
fitting to their needs as with one.

The key challenge of selling then becomes to establish
that the salesperson in the expert role is needed. And that
strengthens the need of salespeople to be trained to be
the trusted advisor.

That’s why DEVELOR during sales programs focuses on
understanding all salesperson roles.

Insight 3

Interaction is experience

The false impression of “I can order all online” also
challenges the importance of personal customer
experience. As a consequence, the company either goes
fully online or must provide the best sales and customer
experience to survive.

Examining the customer journey in the new reality,
retraining the critical in person interactions and making
sure they are executed well is critical for companies who
want to maximise the value of person-to-person
interaction in selling.

Our focus in sales development remains on exceeding
customer expectations by training winning communication
patterns and using operational routines that continuously
reinforce them.

Looking for tailor-made solution?

Our solutions for this topic

Virtual Training
Classroom Training

AI IN SALES

In the post-COVID era, as a direct consequence of megatrends is that customers have become increasingly hesitant to engage with salespeople. They prefer to do their research and purchase online. To compete with online purchase, you need to be ...

Classroom Training

STRATEGIC ACCOUNT MANAGEMENT

In the post-COVID era, B2B salespeople face unforeseen challenges: customers are reluctant to meet, and even if they do, they might prefer a shorter meeting online. During the Strategic Account Management course participants learn these behaviors in working ...

Classroom Training
Virtual Training

Consultative Sales Process

What differentiates great sales people from average? This course focuses on two competences: skills for creating trust, and a proper understanding of customer needs. If these skills are mastered, success is guaranteed.

Classroom Training
Virtual Training

Customer Care & Complaint Handling

“The customer is always right”, right? But what if the customer is wrong and you have to be polite but firm when handling this situation? Think of your own experience as a customer: what was the behaviour of the ...

Classroom Training

Negotiation – Strategy building

Have you ever thought how much a simple favor, a recommendation or offering a learning opportunity costs in a negotiation? What are your limits and how to convert price to delivery time, payment term or package size?

Classroom Training
Virtual Training

Negotiation – Master the process

You are well prepared from the partner and your strategy is clear. The only thing you need to do is to implement it during the negotiation. This program will help you to achieve your goals during the negotiation and ...

Classroom Training
Virtual Training

Negotiation – Use Tact and Tactic

Even as an experienced negotiator, you need to remember that a similarly sophisticated professional may be sitting on the other side of the table and even a good strategy can not exclude the unexpected turns. This is when you ...

Classroom Training
Virtual Training

Impact And Influencing

How can we present an idea or a request in a way that it is accepted and supported? How can we convince and inspire others to cooperate or take actions for a beneficial purpose?

Classroom Training
Virtual Training

Research-based Acquisition

We frequently see frightened sales people, who are stressed out due to the number of “No, thanks” they receive as an answer to their phone calls or e-mails when they approach new potential customers. Why is that happening? Is ...

Workshop

Situational Sales Workshop

You wonder what skills need to be developed in the sales team? How can we guarantee that the training initiative is in line with sales objectives and goals?

Classroom Training
Virtual Training

Trust-based Relationship Building

Trust is a prerequisite of purchase. Prospects prefer the products of services of companies and people, who they trust. How can we master trustbuilding? Are there different types of trust we can focus on?

Classroom Training
Virtual Training

Principles of Sales

Salespeople, or indeed anyone, who is interacting with internal or external clients are often too focused or pressed to focus on their product features and on their sales targets. In their daily routine the most important questions tend to ...

Consulting

Customer Experience Development

Our world is undergoing rapid changes in many arenas. Our customers are getting more powerful and make demands which have not been seen before. They want to be served through various channels, they want to get things done fast, ...

Classroom Training
Virtual Training

Insights Discovery – Sales Effectiveness

As experienced salespersons, we probably have a wealth of knowledge and tools in place to be successful. What if we could prepare and lead our sales conversations even more thoroughly, based on the style and needs of our Clients?

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